Substitution Policy

Your satisfaction is our number one priority. Occasionally, substitutions may be necessary to create your arrangement due to the quality and availability of certain flowers. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal or greater value. For single-flower arrangements, such as an all roses bouquet, or an all orchids bouquet, we will make every attempt to match the flower type, but may substitute with another color. For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Additionally, keepsakes or containers may occaisionally be substituted with one as close as possible due to high demand. Substitutions within gift baskets may be made with items of equal or greater value if necessary to guarantee freshness and timely delivery. Due to the importance of delivering orders for special occasions on specific days, such as funerals, we may make substitutions of equal or greater value to ensure timely delivery.